Worcester, MA Monitoring Location Decommissioning

Incident Report for AlertSite

Resolved

We have fix the issue for Worcester, MA to Boston, MA,

If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite

Posted Oct 05, 2026 - 19:12 UTC

Update

We are continuing to work on a fix for this issue.

Posted Oct 05, 2026 - 18:14 UTC

Identified

Following the migration of monitors from Worcester, MA to Boston, MA, we identified an issue where some monitors became stuck and were not successfully running on the new server. The affected monitors started experiencing issues from 11:30 AM UTC onwards. Our team is actively investigating and resolving the issue, and we are working to restore normal operation as quickly as possible.

If you would like to create a case with Customer Care, please visit: https://support.smartbear.com/message/?prod=Alertsite

Posted Oct 05, 2026 - 18:10 UTC

Investigating

The Worcester, MA monitoring location is closing due to the closure of our local hosting provider.

On **October 5, 2026**, monitors currently using Worcester will be automatically redirected to a **Boston, MA** monitoring location. Existing Boston and New York configurations will be used where applicable.

If you prefer a different monitoring location, please update your configuration before October 5.

If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com).

Posted Sep 23, 2026 - 06:53 UTC

This incident affected: Monitoring Locations - North America (Boston, MA - Expedient, Worcester, MA).