New York Micro Monitoring Location Decommissioning
Investigating - As part of our ongoing efforts to optimize our monitoring infrastructure and focus on the regions most important to our customers, we will be decommissioning the New York Micro monitoring location effective November 10, 2026.

All monitors currently configured to use the New York Micro location will be automatically migrated to the NY LeaseWeb monitoring location. No action is required from customers.

We appreciate your understanding and continued support. If you have any questions or need assistance, please contact Customer Care through AlertSite Support: https://support.smartbear.com/message/?prod=Alertsite.
Nov 03, 2026 - 10:33 UTC
AlertSite Monitoring Data Unavailable
Investigating - We experienced a temporary delay in monitoring data availability for private nodes on October 24, 2026, between **3:30 AM UTC and 5:30 AM UTC**.

Our team is actively monitoring the situation and performing additional checks to ensure everything continues to operate as expected.

We apologize for any inconvenience caused and appreciate your patience and understanding.

If you have any questions or need further assistance, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite) to create a case.
Oct 26, 2026 - 11:55 UTC
Action Required: Upgrade Your AlertSite Private Node to Version 3.5.4
Update - Reminder: Action Required – Upgrade Your Private Node to Version 3.5.4

Reminder for Users Running Older Private Node Versions

Our records indicate that your Private Node has not yet been upgraded to Version 3.5.4.

Please note that all previous Private Node versions will reach End of Life (EOL) on 4 November 2026 and will no longer be supported after this date.

Why is this important?

Failure to upgrade to Private Node v3.5.4 before the EOL date may result in:

Impacted or incomplete monitoring capabilities.
Loss of support for older Private Node versions.
Potential compatibility and operational issues.
Required Action

Upgrade your Private Node to Version 3.5.4 as soon as possible to ensure uninterrupted monitoring and continued support.

Deadline: 4 November 2026

If you have already completed the upgrade, please disregard this reminder.

Thank you for your prompt attention to this matter.
Oct 26, 2026 - 11:33 UTC
Monitoring - Dear Valued Customer,
We would like to inform you that AlertSite will be discontinuing support for all Private Node versions below 3.5.4.
To ensure uninterrupted monitoring services, we kindly request that you upgrade your Private Nodes to version 3.5.4 by October 23, 2026.
Please note that after October 23, 2026, monitoring from Private Nodes running versions earlier than 3.5.4 will no longer be supported, and monitors associated with those nodes may stop functioning as expected.
We strongly encourage you to plan and complete the upgrade before the deadline to avoid any disruption to your monitoring operations.
Please refer to our Private Node Upgrade Guide for detailed upgrade instructions: https://support.smartbear.com/alertsite/docs/private-nodes/upgrade.html
If you need assistance with the upgrade process or have any questions, please contact our Support team:https://support.smartbear.com/message/?prod=Alertsite
Thank you for your cooperation and continued partnership.
AlertSite Support Team
Sep 22, 2026 - 09:27 UTC
Uptime over the past 90 days. View historical uptime.
AlertSite Consoles Degraded Performance
UXM Dashboard Operational
UXM Document Manager Operational
UXM Account Summary Operational
1.0 Console Degraded Performance
REST API's Operational
REST API - JSON Operational
REST API - XML Operational
REST API - ReportsAPI Operational
Monitoring Locations - North America Operational
Atlanta, GA Operational
Atlanta, GA - ATT Wireless Operational
Atlanta, GA - Sprint 4G Mobile Operational
Austin, TX Operational
Boston, MA Operational
Boston, MA - Expedient Operational
Calgary, Alberta Operational
Chicago, IL - Tata Operational
Charlotte, NC Operational
Chicago, IL - LeaseWeb Operational
Cincinnati, OH Operational
Cleveland, OH Operational
Dallas, TX Operational
Dallas, TX - LeaseWeb Operational
Denver, CO Operational
Detroit, MI Operational
Fort Lauderdale, FL Operational
Fort Lauderdale, FL - ATT Wireless Operational
Fort Lauderdale, FL - Sprint 3G Mobile Operational
Fremont, CA Operational
Kansas City, KS Operational
Las Vegas, NV Operational
Los Angeles, CA - Level3 Operational
Los Angeles, CA - NextLink Operational
Houston, TX Operational
Memphis, TN Operational
Minneapolis, MN Operational
New York, NY - Peer1 Operational
New York, NY - Micro Operational
Montreal, Quebec Operational
Miami, FL Operational
Newark, NJ - NLayer Operational
New York, NY - LeaseWeb Operational
Philadelphia, PA - AboveNet Operational
Philadelphia, PA - XO Operational
Pittsburgh, PA Operational
Phoenix, AZ Operational
Portland, OR Operational
Salt Lake City, UT Operational
San Diego, CA Operational
San Francisco, CA Operational
San Jose, CA - Micro Operational
Seattle, WA Operational
St. Louis, MO Operational
Tampa, FL Operational
Toronto, Ontario Operational
Vancouver, British Columbia Operational
Washington, D.C. Operational
Worcester, MA Operational
Monitoring Locations - South America Operational
Buenos Aires, Argentina Operational
Sao Paulo, Brazil Operational
Monitoring Locations - Europe/Asia Operational
Amsterdam - The Nederlands Operational
Beijing, China Operational
Brussels, Belgium Operational
Copenhagen, Denmark Operational
Dublin, Ireland Operational
Frankfurt, Germany Operational
Hong Kong Operational
Kuala Lumpur, Malaysia Operational
London, UK - AboveNet Operational
London, UK - Docklands Operational
Madrid, Spain Operational
Manchester, UK Operational
Milan, Italy Operational
Mumbai, India Operational
Munich, Germany Operational
New Delhi, India Operational
Paris, France Operational
Siauliai, Lithuania Operational
Seoul, South Korea Operational
Shanghai, China Operational
Singapore Operational
Stockholm, Sweden Operational
Tel Aviv, Israel Operational
Tokyo, Japan Operational
Zurich, Switzerland Operational
Helsinki, Finland Operational
Monitoring Locations - Africa/Oceania Operational
Auckland, New Zealand Operational
Brisbane, Australia Operational
Cape Town, South Africa Operational
Perth, Australia Operational
Sydney, Australia Operational
Sydney, Australia - Equinix Operational
Customer Care Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

System Metrics Month Week Day
AlertSite Console Availability ?
Fetching
AlertSite REST API Availability ?
Fetching

Nov 6, 2026

Nov 5, 2026

Manchester, UK Servers – IP Address Change
Update - Due to an unforeseen issue encountered following the migration, we have decided to revert the changes and restore the previous environment for the Manchester, UK monitoring location.

The services will be reverted to the older servers (United01, United02, and United03).

Kindly continue using the previous/old IP addresses and existing configurations for monitoring traffic. If any allow-listing changes were made as part of this migration, please revert them accordingly.

We will investigate and resolve the identified issue, then communicate a new maintenance window to perform the migration again.

We apologise for the inconvenience and appreciate your cooperation.

If you have any questions or need assistance, please contact [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com)
Nov 6, 01:34 UTC
Completed - The scheduled maintenance has been completed.
Nov 5, 08:30 UTC
Verifying - The migration of the Manchester, UK monitoring location to the new servers platform has been successfully completed. Validations are in progress for the same.

We will keep updated for the latest information related to the maintenance.
Nov 5, 07:41 UTC
Update - We are starting the scheduled maintenance activity for the Manchester, UK monitoring servers as part of the hosting provider's migration to its new hosting platform.

We will provide a further update once the migration is completed and the monitoring services have been validated.
Nov 5, 05:33 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 5, 05:30 UTC
Scheduled - Our hosting provider for the Manchester, UK servers is migrating them to a new hosting platform. As part of this migration, the servers’ IP addresses will change.

The migration is scheduled for November 5, 2026. Following the migration, monitoring traffic originating from these servers will use the new IP addresses listed below.

New IP addresses:
- 62.233.102.225
- 62.233.102.226
- 62.233.102.227

If any monitored endpoints use IP allow listing to permit monitoring traffic, please ensure that the new IP addresses are added to the relevant allow lists to avoid potential monitoring disruptions after the migration.

If you have any questions or need assistance, please contact [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com)
Oct 29, 12:15 UTC

Nov 4, 2026

No incidents reported.

Nov 3, 2026

Unresolved incident: New York Micro Monitoring Location Decommissioning.

Nov 2, 2026

Las Vegas, NV Monitoring Location Outage
Resolved - We have resolved the issue that was causing degraded performance with our monitoring nodes in Las Vegas, NV.

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Nov 2, 05:00 UTC
Investigating - We are currently experiencing an outage affecting our monitoring nodes in Las Vegas, NV since 9:25 AM EST. Our team is actively investigating the issue and working to restore service as soon as possible.

We apologize for the inconvenience and will provide updates as more information becomes available.

If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com
Nov 1, 18:29 UTC
The AlertSite Site Seal feature is currently unavailable.
Resolved - The AlertSite Site Seal issue has been resolved, and the Site Seal feature is now available.

The PHP version has been upgraded to **8.5.12** .

Monitoring, alerting, and all other AlertSite functionalities remain unaffected.

Thank you for your patience and understanding.
Nov 2, 04:51 UTC
Investigating - The AlertSite Site Seal feature is currently unavailable. If you have a site seal embedded on your website, it will currently display as a broken or missing image.Monitoring, alerting, and all other AlertSite functionality are fully unaffected.
Oct 23, 15:19 UTC

Nov 1, 2026

Oct 31, 2026

No incidents reported.

Oct 30, 2026

Chrome 135 Now Live for DejaClick Monitors on Public Locations
Resolved - Chrome 135 support for DejaClick monitors on public locations will not be restored. Chrome 135 remains disabled, and we will release Chrome 155 for DejaClick monitors instead. Lower browser versions remain available in the meantime. We will announce Chrome 155 availability in a separate status page message. If you have questions, please contact SmartBear Customer Care
Oct 30, 08:39 UTC
Identified - We regret to inform you that, due to issues identified with Chrome version 135, we are temporarily disabling support for Chrome 135 until further notice. Please note that all lower browser versions will continue to remain available for use.
Our team is actively investigating the issue with the highest priority and working towards a resolution. We will share an update once the fix has been validated and support for Chrome 135 is restored.
We appreciate your understanding and patience.
May 12, 07:43 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 27, 12:26 UTC
Investigating - We’re pleased to inform you that Chrome 135 is now live for DejaClick monitors across all public locations. You can now start using Chrome 135 without any additional action required. This update ensures improved stability, performance, and alignment with the latest browser standards.
Chrome 135 will also be made available on Private Nodes soon.
If you experience any issues or have questions, please reach out to our support team.
Apr 27, 08:59 UTC
Chrome 120 Now Live for Selenium Monitors on Public Locations
Resolved - Chrome 120 is now available for Selenium monitors on all public locations. To use it, scripts must be upgraded to Java 11 and Selenium 3.x or 4.x. If you have questions or need help, please contact SmartBear Customer Care
Oct 30, 08:35 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 6, 06:08 UTC
Investigating - We’re pleased to inform you that Chrome 120 is now live for Selenium monitors across all public locations. To start using Chrome 120, your team will need to upgrade both new and existing scripts to Java v11 and Selenium 3.x or 4.x. This update ensures improved stability, enhanced performance, and alignment with the latest browser standards.
Chrome 120 for Selenium monitors will also be made available on Private Nodes soon.
If you experience any issues or have questions, please reach out to our support team.
May 6, 06:06 UTC

Oct 29, 2026

No incidents reported.

Oct 28, 2026

Dublin, Ireland Monitoring Location Outage
Resolved - We have resolved the issue that was causing degraded performance with our monitoring nodes in Dublin, Ireland.

It is our goal to provide the highest level of up time and reliability in order for us to consistently serve our customers.

If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
Oct 28, 12:57 UTC
Investigating - We are currently experiencing an degraded performance affecting our monitoring nodes in Dublin, Ireland . Our team is actively investigating the issue and working to restore service as soon as possible.

We apologize for the inconvenience and will provide updates as more information becomes available.

If you wish to create a case with Customer Care, please visit SmartBear Customer Care at https://support.smartbear.com/message/?prod=Alertsite
Oct 28, 12:31 UTC

Oct 27, 2026

No incidents reported.

Oct 26, 2026

Unresolved incidents: AlertSite Monitoring Data Unavailable, Action Required: Upgrade Your AlertSite Private Node to Version 3.5.4.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

Planned System Maintenance – Oct 24th, 2026
Completed - The scheduled maintenance has been completed.
Oct 24, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 03:30 UTC
Scheduled - AlertSite will undergo scheduled maintenance on Oct 24, 2026, 3:30–7:00 AM UTC. The application and dashboard will be unavailable, so configurations cannot be managed and monitoring data cannot be viewed. Existing monitoring will continue and data will be collected normally, though dashboard display may be temporarily delayed after restoration.

This maintenance will improve platform performance, stability, and reliability.

If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/alertsite).
Oct 19, 13:16 UTC

Oct 23, 2026

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