AlertSite Monitoring Data Unavailable

Incident Report for AlertSite

Resolved

We experienced a delay in monitoring data availability following the scheduled maintenance on October 10, 2026. The monitoring data has now been fully recovered and is reflecting correctly. **There was no data loss.**

We apologize for any inconvenience caused and appreciate your patience and understanding.

If you have any questions or need further assistance, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com) to create a case.

Posted Oct 12, 2026 - 10:09 UTC

Investigating

We had a scheduled maintenance window on October 10, 2026, from 3:30 AM UTC to 5:30 AM UTC. As a result of this maintenance, monitoring data for some monitors is currently unavailable for the period between 4:45 AM UTC and 5:30 AM UTC.

Our team is actively investigating the issue and will provide updates as more information becomes available.

If you wish to create a case with Customer Care, please visit [SmartBear Customer Care](https://support.smartbear.com/message/?prod=Alertsite&utm_source=chatgpt.com)

We apologize for any inconvenience and appreciate your patience while we work toward a resolution.

Posted Oct 10, 2026 - 12:32 UTC

This incident affected: AlertSite Consoles (UXM Dashboard).