Resolved
This incident has been resolved.
Posted May 07, 2026 - 20:04 UTC
Investigating
We are currently experiencing an issue that is causing some of the monitors to fail. Our team is actively investigating and working towards a resolution, and the Root Cause Analysis (RCA) is in progress.
We sincerely apologize for any inconvenience caused and appreciate your patience as we work to restore normal service at the earliest.
If you wish to create a case with Customer Care, please visit https://support.smartbear.com/message/?prod=Alertsite.
We appreciate your patience and will provide updates as more information becomes available.
Posted May 07, 2026 - 13:31 UTC
This incident affected: Monitoring Locations - North America (Atlanta, GA, Atlanta, GA - ATT Wireless, Atlanta, GA - Sprint 4G Mobile, Austin, TX, Boston, MA, Boston, MA - Expedient, Calgary, Alberta, Chicago, IL - Tata, Charlotte, NC, Chicago, IL - LeaseWeb, Cincinnati, OH, Cleveland, OH, Dallas, TX, Dallas, TX - LeaseWeb, Denver, CO, Detroit, MI, Fort Lauderdale, FL, Fort Lauderdale, FL - ATT Wireless, Fort Lauderdale, FL - Sprint 3G Mobile, Fremont, CA, Kansas City, KS, Las Vegas, NV, Los Angeles, CA - Level3, Los Angeles, CA - NextLink, Houston, TX, Memphis, TN, Minneapolis, MN, New York, NY - Peer1, New York, NY - Micro, Montreal, Quebec, Miami, FL, Newark, NJ - NLayer, New York, NY - LeaseWeb, Philadelphia, PA - AboveNet, Philadelphia, PA - XO, Pittsburgh, PA, Phoenix, AZ, Portland, OR, Salt Lake City, UT, San Diego, CA, San Francisco, CA, San Jose, CA - Micro, Seattle, WA, St. Louis, MO, Tampa, FL, Toronto, Ontario, Vancouver, British Columbia, Washington, D.C., Worcester, MA), Monitoring Locations - South America (Buenos Aires, Argentina, Sao Paulo, Brazil), Monitoring Locations - Europe/Asia (Amsterdam - The Nederlands, Beijing, China, Brussels, Belgium, Copenhagen, Denmark, Dublin, Ireland, Frankfurt, Germany, Hong Kong, Kuala Lumpur, Malaysia, London, UK - AboveNet, London, UK - Docklands, Madrid, Spain, Manchester, UK, Milan, Italy, Mumbai, India, Munich, Germany, New Delhi, India, Paris, France, Siauliai, Lithuania, Seoul, South Korea, Shanghai, China, Singapore, Stockholm, Sweden, Tel Aviv, Israel, Tokyo, Japan, Zurich, Switzerland, Helsinki, Finland), and Monitoring Locations - Africa/Oceania (Auckland, New Zealand, Brisbane, Australia, Cape Town, South Africa, Perth, Australia, Sydney, Australia, Sydney, Australia - Equinix).